Terms of Service

1. Agreement to Terms

By accessing or using Ketchbot (“the Service”), provided by Ketchbot Inc. (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all visitors, users, and others who access the Service.

2. Description of Service

Ketchbot is an AI-powered coordination and analysis platform that integrates with third-party tools (Slack, Jira, GitHub, and others) to track commitments, capture decisions, detect patterns, and facilitate team coordination. The Service processes communications and data from connected tools to provide organizational knowledge.

3. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Credits & Billing

The Service operates on a prepaid credit model. AI features consume credits based on token usage. Key billing terms:

• Credits: You purchase credits in advance via the Billing page. Credits are consumed as you use AI features, charged at the prevailing token rate (currently $3.00 per 1M tokens). A valid payment method is required.
• Token Usage: Each AI interaction consumes tokens (input and output). The number of tokens varies by request complexity. Usage and remaining balance are visible in real time on the Billing page.
• Auto-Reload: You may enable auto-reload, which automatically purchases additional credits when your balance falls below a configured threshold. You may disable this at any time.
• Monthly Spending Cap: Organization administrators may set a monthly spending cap. Once the cap is reached, AI features are paused until the next billing cycle or until the cap is raised.
• Rate Changes: Token rates are subject to change. We will provide at least 30 days' written notice before any rate increase takes effect. Existing credit balances will be honored at the rate in effect at the time of purchase.
• No Refunds: Purchased credits are non-refundable except where required by applicable law. Unused credits remain available on your account indefinitely while the account is active.
• Billing Gate: AI features require both a valid payment method and a positive credit balance. If either condition is not met, AI features will be unavailable until resolved.

5. Account Suspension & Downgrade

If your credit balance reaches zero and auto-reload is disabled, AI features will be paused but your data, integrations, and account access remain intact. You may resume AI features at any time by adding credits. No data is deleted due to an empty balance. We reserve the right to suspend accounts with prolonged inactivity (12+ months) after providing 30 days' notice.

6. Limitation of Liability

The Company's total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the total amount paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

In no event shall recovery exceed a full refund of fees paid during the applicable period. The Service is provided for organizational coordination and intelligence purposes only and shall not be relied upon as a sole source of truth for critical business decisions.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

8. AI-Generated Content

The Service uses artificial intelligence to extract commitments, detect patterns, capture decisions, and generate recommendations. AI-generated outputs may contain errors, omissions, or inaccuracies. You acknowledge that AI outputs are informational and should not be treated as legal, professional, or binding advice. The Company is not liable for any actions taken based on AI-generated content.

9. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right; or (d) any content submitted through your account.

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by the Company and is protected by copyright, trademark, and other intellectual property laws. Your content remains your property. By using the Service, you grant us a limited license to process your content solely to provide the Service.

11. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service; (c) interfere with or disrupt the Service; (d) use the Service to transmit malicious code; (e) attempt to reverse engineer any aspect of the Service; (f) resell or sublicense access to the Service without written permission.

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. All provisions which by their nature should survive termination shall survive.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English in the State of Delaware.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting on the Service or via email. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us at legal@ketchbot.com.